Free check
Car service, Prague · anonymised real profile
Measured: August 2026 · source: public Google Maps profile
What to fix first
- 1.Only one of the last 10 reviews has an owner reply — and it dates from 2021.critical
- 2.Roughly three times fewer reviews than the neighbours: about 60 against an average of 180.critical
- 3.A 4.4 rating is below the neighbours’ average (4.6). Replies to criticism would show you fix problems.medium
- 4.The last review came in about two months ago — the profile looks like nobody looks after it.medium
What’s fine
- The profile has an owner — so there’s someone to reply and something to manage.
Neighbours
| You | A | B | C | |
|---|---|---|---|---|
| Rating | 4.4 | 4.9 | 4.3 | 4.6 |
| Reviews | ≈ 60 | ≈ 90 | ≈ 170 | ≈ 280 |
| Replies to the last 10 | 1 | 8 | 8 | 0 |
Two of the three neighbours reply to most reviews. The difference a customer notices first is the number of reviews and the replies.
What we would do first
- Reply to the last ten reviews — calmly and to the point, older ones included.
- Start asking every customer for a review: one sentence at the end of the visit and a QR code on the counter.
- In the full check, go through the category, photos, opening hours and the Firmy.cz profile.