Google · Firmy.cz · Prague
Reviews that work for you — honestly
We reply to every review within 24 hours, calmly and in the language it was written in. We help you ask real customers for reviews, and we handle negative ones on the facts, not on emotion.
Check my reviews for free- Honest reviews only
- Reply within 24 hours
- Czech, Ukrainian, Russian, English
What we hear most often from owners
“Customers are happy, but they don’t write reviews.”
We ask everyone the same way: one sentence at the end of the visit and a QR-code sign on the counter. A review from a phone takes a minute.
“An angry review came in and I don’t know how to reply.”
We reply within 24 hours — calmly and to the point. If the review breaks the rules, we report it.
“People review us in English and Ukrainian, and we only reply in Czech — or not at all.”
We reply in the review’s language: Czech, Ukrainian, Russian, English.
“I feel awkward asking for reviews.”
We don’t start there — we start by replying to the reviews you already have. The request comes later, with a ready-made sentence and link.
What people read
How people choose you from reviews
People compare two or three profiles and call one of them. What they see at first glance decides. In our sample of 9 car services in Prague 9, six didn’t reply to any of their last ten reviews.
Rating
Stars are a threshold: below a certain line, people cross you off before they ever call.
Freshness and volume
If the last review came in six months ago, the profile looks abandoned — even if customers have been coming for years.
Owner replies
Future customers also read how you reply — especially to criticism.
Honest criticism
An honest review can’t be deleted. But it can be closed with a reply that shows you’re fixing the problem.
Our own measurement: 9 car services in Prague 9, 2026. A small sample, not a study of the whole market.
What we do for your reputation
We don’t promise miracles. We promise consistency: no review left unanswered and no happy customer without a chance to write.
Review replies
- To every review within 24 hours
- In the review’s language and in the tone we agree with you
- AI prepares a draft; a person always checks and sends the reply
Review requests
- One sentence for the end of the visit, which we write for you
- A QR-code sign for the counter and a ready-made link
- We ask all customers the same way, not just the happy ones
Monitoring
- Google and Firmy.cz reviews in one place
- An alert as soon as a negative review comes in
- We discuss sensitive cases with you before replying
Negative reviews
- A calm, factual reply offering a solution
- Reports of reviews that break the platform’s rules
- A look at what happened, so you know what to change
Review themes
- What customers praise and what bothers them
- Recurring problems worth fixing in your operations
Monthly report
- New reviews, rating, share of replies
- “Before / now” in the same numbers as the first audit
What we track in your reviews
The free check shows the most important problems. The audit counts everything and compares you with your three closest competitors.
- 1Average rating and star distribution
- 2Number of reviews and how many arrive each month
- 3How many reviews have a reply and how fast it came
- 4Negative reviews without a reply
- 5Recurring themes in criticism and praise
- 6The languages people write in
- 7Comparison with your three closest competitors
What depends on the platform, not on us
Removing reviews
Google or Seznam decide on reports and promise no deadlines. Nobody can delete a review that doesn’t break the rules — not even us.
Pace
Reviews don’t arrive faster than customers do. Ratings usually change over 3–6 months.
Rules
We only use methods that Google’s and Seznam’s rules allow. The rules prohibit rewards for reviews and asking only satisfied customers.
What we don’t do
- We don’t buy reviews or write fake ones — with AI or otherwise
- We don’t ask only happy customers or filter out unhappy ones
- We don’t offer discounts or gifts for reviews
- We don’t look up review authors in your customer database
- We don’t threaten or pressure review authors
What it costs
- Check
- Free
- one page, 2 business days
- Audit
- 4,000 CZK
- including review analysis and three competitors
- Reviews
- 2,500 CZK / month
- a reply to every review within 24 hours, up to 30 a month; 2,200 CZK / month when paying three months in advance
- Management + review growth
- 6,900 CZK / month
- everything in Management (4,500 CZK) plus collecting honest reviews after the visit; 5,900 CZK / month when paying three months in advance
- Automatic review requests
- custom
- from your CRM or booking system, offer after the audit
Management covers both Google and Firmy.cz. Chains with three or more locations are priced separately. We are not VAT payers — prices are final.
Full pricingFurther reading
- Reviews with no reply: how to answer so it actually means something6 of 9 car services in Prague 9 had not replied to any of their last 10 reviews. How to answer praise, criticism and unfair reviews — with examples.Read
- A competitor breaks Google’s rules: how to report it properly — and when not toKeywords in the name, virtual offices, bought reviews: what Google’s rules prohibit, where to report violations, how to prove them — and why not en masse.Read
- Firmy.cz or Google? Where to start when you only have time for oneFirmy.cz or Google? Among 20 Prague businesses with a profile on both: 4,331 reviews on Google against 98 on Firmy.cz. Where to start and why.Read
Questions about reviews
Do you buy reviews?
No. We help you ask real customers for reviews — all of them, not just the happy ones — and we reply to every review.
Can a bad review be deleted?
An honest review can’t be deleted. If it breaks the rules (insults, spam, a review that isn’t about you), we report it. The platform decides and promises no deadlines. We answer honest criticism calmly and to the point.
Can I give a customer a discount for a review?
No. Google’s rules prohibit rewards for reviews, and such reviews lose credibility. Asking is fine — rewarding isn’t.
Who replies — you or us?
We reply on behalf of your business as profile managers. We agree on the tone at the start and discuss sensitive cases with you in advance.
Do you write replies with AI?
AI prepares a draft; a person always reads, edits and sends the reply. AI never writes reviews themselves.
I feel awkward asking for reviews.
We start by replying to the reviews you already have. The request comes later — one sentence at the end of the visit and a ready-made link or QR code.
How do your reviews look to a customer?
Send a link to your Google Maps profile, or your name and address. Within two business days you get one page: what customers see and what to fix first.
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