Facebook · Reputation · Prague

A Facebook Page that shows your business is open and answers

Customers often check a business on Facebook too. We put your details and access in order, prepare posts from your real work and help with comments, recommendations and messages. This page is preliminary: we are developing the service and will extend it.

Discuss Page management

You approve the posts
Access through Meta settings, not your password
Preliminary version: page being extended

What we most often hear from owners

“We set the Page up years ago. It has been silent ever since.”

We correct the details and agree what is worth publishing and how often. Fewer posts, but real ones.

“Someone left a nasty comment and I don’t know what to do.”

For criticism with substance we prepare a calm reply. Insults can be hidden and content that breaks the rules can be reported. Fair criticism stays.

“I only see Messenger messages days later.”

We set up notifications, an instant reply and an away message. We agree who answers and when.

“Someone else created the Page and we’re not sure who has access.”

We review access, remove what is no longer needed and set things up so the business keeps control. If you have no access, we show you the official route; Meta decides.

What customers see

Four things that shape the first impression of a Page

A Page guarantees nobody an order. But it can confirm that the business exists, can be reached and responds to criticism on the merits.

details

Contacts and opening hours

The same name, phone, address and link as on Google and Firmy.cz. Differences confuse people.

activity

What we do for you

We agree the scope based on what the Page actually lacks. You don’t have to take everything.

Page in order

Review of access and Page ownership
Category, description, contacts and hours aligned with Google and Firmy.cz
Two-factor authentication recommended for everyone with access
Decision on whether recommendations should stay on

Posts

A plan based on your jobs, the season and your offers
Texts in Czech, Ukrainian, Russian and English, depending on your customers
Nothing goes out without your approval
Your real photos; we don’t pass off AI images as your work

Comments

Monitoring comments on your posts
Replies in the agreed tone, sensitive cases with you first
Profanity filter and hiding selected words
Reporting content that breaks Meta’s rules

Recommendations and rating

Overview of new recommendations and alerts about criticism
A reply where Facebook allows it
Reporting a recommendation that breaks the rules
One polite request to all real customers, not only the happy ones

Messages

Setting up an instant reply and an away message
Prepared replies to common questions
Replying on your behalf only by agreement and with limited access

Monthly overview

What went out, and which comments, recommendations and messages came in
Numbers from Meta’s statistics, no invented calculations
Recurring complaints worth solving in your operation

What we find out first

Before changing anything, we look at the Page through the eyes of a customer and of an administrator.

1Who manages the Page and whether it is in a business portfolio
2Whether the details match Google, Firmy.cz and your website
3Whether recommendations are on and what customers write in them
4Which comments and messages have gone unanswered
5When the last post came out and whether you have enough real material
6Who on your side approves posts and handles sensitive replies

Worth knowing up front

Page rating

According to Meta, only public recommendations count, and a Page with fewer than 5 reviews may have no rating. Meta removes spam, so the rating can change.

Facebook doesn’t verify purchases

Meta states that it doesn’t verify whether the author of a recommendation actually used the service. Content that breaks the rules can be reported. Meta decides, and we don’t guarantee the outcome.

Turning recommendations off

Turning them off removes the rating and reviews from the Page. According to Meta, recommendations may also make a Page easier to find in Facebook search. So we always weigh the decision with you.

Hidden comments

A comment hidden by the profanity filter stays visible to its author and their friends. It isn’t deletion, and it isn’t suitable for fair criticism.

Fast-response badge

Meta shows it at a response rate of at least 90 % and a response time under 15 minutes. That is often unrealistic for a small business, so we don’t promise it.

Access without a password

Through a business portfolio a partner can be given just partial access, for example to content and messages. The partner needs its own portfolio; we set up access together with you.

Competitions

Meta’s rules don’t allow making entry conditional on sharing or tagging friends, and a competition must have its own terms. Likes and follows must not be bought either.

Independence

Filipovstudio has no connection with Meta. Facebook belongs to Meta. Rules and tools change, so we check them before starting.

Preliminary version

The service is still being developed and we have no results from first orders yet. We will extend the process and scope, so prices are agreed individually.

What we don’t do

We don’t write or buy fake recommendations, or add them from the accounts of Page managers
We don’t buy likes, followers or comments
We don’t delete or hide fair criticism to make the Page look better
We don’t publish posts without your approval
We don’t ask for your Facebook passwords
We don’t give discounts or gifts for a recommendation
We don’t run competitions with mandatory sharing or tagging of friends
We don’t promise review removal, a higher rating, reach or a better position on the map

What it costs

Intro call: Free; 15–30 minutes: what the Page lacks and what is worth tackling
Initial clean-up: individually; depending on the state of the Page and access
Monthly management: individually; depending on the number of posts, comments and messages
Facebook advertising: not included; handled separately under Advertising and measurement

You get the price up front in the offer. This page is preliminary; we will add prices after the first orders. We are not VAT payers — our prices are final.

All prices

Questions about Facebook Page management

Will this improve my business’s reputation?

We can improve what people see on the Page: correct details, real posts and replies with substance. The result can’t be guaranteed, because reputation comes above all from your work and your customers’ experience.

Will you delete a bad recommendation?

No. A recommendation that breaks Meta’s rules can be reported, but Meta decides. We help you respond to fair criticism on the merits where Facebook allows it.

Shouldn’t I just turn recommendations off?

It can make sense, but the rating and reviews disappear with them, including the good ones. According to Meta, recommendations may also make a Page easier to find in Facebook search. We weigh it up for your situation.

Do you need my password?

No. Access is set up in Meta Business Suite and can be limited to specific tasks. Your business remains the owner of the Page and you can remove access at any time.

Will Facebook move me up on Google Maps?

We have no evidence for that. Google doesn’t mention social media in its overview of local ranking factors. Run Facebook for your customers, not for your position on the map.

How is this different from scheduled posts?

Scheduled posts cover content and publishing in several places. Facebook Page management also covers details, access, comments, recommendations and messages.

How does your Page look to a customer?

Send a link to your Facebook Page and tell us what bothers you most about it. On a short call we will say what makes sense to tackle first.

Related services

Reviews and reputation Scheduled posts Instagram for local businesses